By Jack J. Phillips and Patti Phillips and Rebecca Ray This article was originally published on November 12, 2020, at HR + Strategy Blog In today’s pandemic, HR faces both an opportunity and a challenge when it comes to investing in workers’ soft skills. The way to capitalize on the former and overcome the latter lies in accurately measuring their benefits for a company. COVID-19’s fa...

Patti P. Phillips, Ph.D., and Jack J. Phillips, Ph.D. This article was originally published on December 21, 2020, on ChiefLearningOfficer.com. In today’s uncertain economic climate, the need to ensure that virtual learning provides value and improves organizational outcomes is increasingly important. Because of the COVID-19 pandemic and the need to work-from-home, most learning program...

By Patti P. Phillips, Ph.D., Jack J. Phillips, Ph.D., and Klaas Toes, MSc This article was originally published in Strategic HR Review on January 29, 2021. Abstract: Executives want to know if major learning programs are working. The executive’s perspective focuses on whether these programs impact the organization and do they deliver a positive return on investment (ROI). An executive...

Patti P. Phillips, Ph.D., and Jack J. Phillips, Ph.D. This article was originally published  March 8, 2021, on ChiefLearningOfficer.com. It's hard to pick up a publisher's catalog, a newspaper, or even a magazine without seeing a new book on leadership. With literally hundreds of new books each year, it's one of the most written about subjects in the world. According to a recent survey...

Patti P. Phillips, Ph.D., and Jack J. Phillips, Ph.D. This article was originally published March 22, 2021, on Talent Management, ChiefLearningOfficer.com. One of the most elusive issues for today's evaluation team is how do you align soft skills programs to business measures. Can something as soft as empathy, communications, critical thinking, or inclusiveness be connected to the busi...

Patti P. Phillips, Ph.D., and Jack J. Phillips, Ph.D. This article was originally published April 9, 2021, on ChiefLearningOfficer.com. With much of learning and development converted to a virtual format these days, a critical question is being raised. Is virtual learning working? This question is being asked by executives in organizations, and when they ask it, they are not concerned...