To overcome these challenges retail banks must access the full potential of their service professionals. This group is uniquely positioned to render a dimensional picture of the customer’s needs. This capability outpaces the flat reading of customer needs through fintech data that is “context-blind.” Retail banking professionals are privy to the customer’s concerns, needs, and interests. They have a read on the customer’s tone and emotions. Effective retail banking professionals use this detail to discover unexpected value for customers.
Richardson Sales Performance’s Enhanced Service for Retail Banking program prepares professionals to deliver on these capabilities by:
- Executing customer service that rises to the level of a competitive advantage.
- Shifting their mindset to view sales to add additional value to the customer.
- Positioning additional services and products as part of the solution.
Richardson Sales Performance’s customization process means that our training addresses the real world, ground level challenges seen in retail banking today.