Fierce Confront

The Fierce Conversations Confrontation Model enriches relationships while effectively addressing attitudinal, behavioral or performance issues with a colleague, a team or a challenging customer.

• Identify current confrontation conversations
• Discuss bad habits around confrontation
• Explore the Fierce context around confrontation

• Introduce and explore The Confrontation Model
• Learn the 60 Second Opening Statement
• Small group exercise:

1. Have each participant draft their own 60 Second Opening Statement using a real life issue
2. Ask each participant to practice reading their 60 Second Opening Statement with a partner (in complete confidentiality)

• Debrief as a group
• Identify and discuss common reactions to confrontation
• Explore connection between The 7 Principles and the interaction phase of confrontation
• Discuss where to go from here-resolving the conversation and final steps of confrontation conversations
• Discuss working towards a resolution
• Explore Confrontation “on-the-fly”

• identify other confrontation conversations that need to take place-large or small
• Schedule them and hold them
• Be mindful of your triggers before the conversation
• Remember to be an explorer, not a conquerer