19 Jul 2021

“Compassion leaves an indelible blueprint of the recognition that life so sorely needs between one individual and another; one nation and another; one culture and another. It is also valid for the road which our spirit should be building now for crossing the historical abyss that still separates us from a truly contemporary vision of life, and the increase of life and meaning that awaits...

19 Jul 2021

  Q: As leaders, how do we strike the right balance between providing the long-term vision for where we are going with the short-term immediacy of the crisis at hand? Isn’t that the very definition of leadership though? I find that some leaders are confusing the pandemic as the only crisis we’ve ever had. It’s as if other catastrophes haven’t happened before, or will occu...

19 Jul 2021

A vice-president approached me one day after I finished delivering a keynote. The talk was focused on organizational culture. He was friendly, but rather cocky. The first line he spoke to me was telling. “It takes too long,” he said. “These engagement things you talked about, it takes too long to implement. I need to drive results, not worry about people’s feelings.” It was a wee bit st...

19 Jul 2021

Warren Bennis, in 1993, noted the following in his book “An Invented Life: Reflections on Leadership and Change”: Given the nature and constancy of change and the transnational challenges facing American business leadership, the key to making the right choices will come from understanding and embodying the leadership qualities necessary to succeed in the volatile and mercurial global ...

19 Jul 2021

In 1973, Peter Drucker stated in his book Management: Tasks, Responsibilities, Practices, “Management is not culture-free, that is, part of the world of nature. It is a social function. It is, therefore, both socially accountable and culturally embedded.” Some thirteen years later, Tom Peters remarked in the article Managing As Symbolic Action: “It requires us, as managers, to get peopl...

16 Jul 2021

By Jack J. Phillips and Patti Phillips and Rebecca Ray This article was originally published on November 12, 2020, at HR + Strategy Blog In today’s pandemic, HR faces both an opportunity and a challenge when it comes to investing in workers’ soft skills. The way to capitalize on the former and overcome the latter lies in accurately measuring their benefits for a company. COVID-19’s fa...

16 Jul 2021

Patti P. Phillips, Ph.D., and Jack J. Phillips, Ph.D. This article was originally published on December 21, 2020, on ChiefLearningOfficer.com. In today’s uncertain economic climate, the need to ensure that virtual learning provides value and improves organizational outcomes is increasingly important. Because of the COVID-19 pandemic and the need to work-from-home, most learning program...

16 Jul 2021

By Patti P. Phillips, Ph.D., Jack J. Phillips, Ph.D., and Klaas Toes, MSc This article was originally published in Strategic HR Review on January 29, 2021. Abstract: Executives want to know if major learning programs are working. The executive’s perspective focuses on whether these programs impact the organization and do they deliver a positive return on investment (ROI). An executive...

16 Jul 2021

Patti P. Phillips, Ph.D., and Jack J. Phillips, Ph.D. This article was originally published  March 8, 2021, on ChiefLearningOfficer.com. It's hard to pick up a publisher's catalog, a newspaper, or even a magazine without seeing a new book on leadership. With literally hundreds of new books each year, it's one of the most written about subjects in the world. According to a recent survey...

16 Jul 2021

Patti P. Phillips, Ph.D., and Jack J. Phillips, Ph.D. This article was originally published March 22, 2021, on Talent Management, ChiefLearningOfficer.com. One of the most elusive issues for today's evaluation team is how do you align soft skills programs to business measures. Can something as soft as empathy, communications, critical thinking, or inclusiveness be connected to the busi...