[vc_row][vc_column][vc_column_text] Introduction The success of every business is closely interlinked with the satisfaction and loyalty of its customers. And to achieve exponential growth, companies must focus on delivering excellent customer experience from the very beginning. The “Customer Success” journey starts with the Acquisition of the customer and stays across the paths of R...

Research from the International Coach Federation (ICF) suggests that companies that invest in coaching have an average return on investment (ROI) of seven times the initial investment. Specifically, the research found that when managers change as a result of coaching, direct reports change, too: · 90% of employees report developing new skills as a result of their manager being coac...

[vc_row][vc_column][vc_column_text]In today's fast-paced and highly competitive business environment, workplace wellbeing has emerged as a vital component for organisational success. Companies are increasingly recognising that the health, happiness, and overall wellbeing of their employees are crucial factors that contribute to productivity, innovation, and retention. This article delves...

In rapidly evolving landscape of modern Business, the ability to solve problems creatively and drive innovation isn’t just about technical expertise – it’s about how well individuals manage emotions, adapt to change, and collaborate with others. Emotional Intelligence (EQ) plays a pivotal role in enhancing these capabilities, empowering individuals to think clearly under pressure, empath...

Emotional Intelligence (EQ) is becoming increasingly vital across various industries, and the Banking, Financial Services, and Insurance (BFSI) sector is no exception. EQ significantly enhances performance in this field, with high EQ leaders outperforming their peers by 20%, customer service representatives retaining 12% more customers, and high EQ teams demonstrating 30% higher producti...

Finding the right talent for the right role is crucial for any organization's success. The traditional methods of hiring, based largely on resumes and interviews, often fall short in predicting a candidate's performance and cultural fit. This is where psychometric assessments come into play. This test will help identify an individual’s long-term potential by exploring and measuring their...

Creating a culture of feedback within a team or organization is pivotal for continuous improvement and fostering a supportive environment. It's often said that feedback is a gift, and indeed it is when delivered and received effectively. Building a culture of feedback connects employees back to their work helps them feel valued for their performance and inspires them to do better.  Ac...

Artificial Intelligence in Leadership: How AI is Transforming Leadership Dynamics Artificial Intelligence (AI) is no longer just a futuristic concept confined to science fiction novels and movies. It has become an essential part of our daily lives, permeating various sectors and industries. One area where AI is making significant strides is in leadership dynamics. Gone are the days wh...

Online training and webinars have become essential tools for personal and professional development. Participating in online training and webinars offers a convenient and flexible way to learn from the comfort of your home or workplace, whether seeking to enhance your skills, stay updated with industry trends, or simply grow your knowledge. However, to truly enjoy the benefits of these vi...