15 May 2021

The current environment has made trust building difficult. The global pandemic has surfaced anxieties across businesses. Stakeholders are discovering that the unforeseen represents a much larger range of possibilities than previously thought. As a result, business leaders have less trust in nearly everything. They have less trust in their assumptions, the economy, and the future. ...

13 May 2021

Those who possess good listening skills know it requires more work than talking. They know that the effort is worthwhile because when someone realizes that they are being heard, they feel encouraged to continue talking. This dynamic has major implications for sales professionals attempting to learn about their customer’s needs. Good Listening is Not Passive Given the benefits of gr...

08 May 2021

An employee’s soft skills can make or break their job performance, especially in leadership positions. Technical or “hard” skills are certainly important, but having good soft skills—those personal characteristics like agreeableness, empathy, the ability to influence and listen, likeability, and the ability to resolve conflict—will determine whether an employee can enlist the necessary c...

05 May 2021

Regardless of what industry you’re looking at, there are plenty of people who have to deal with aggressive managers regularly. In most cases, they can’t simply avoid these difficult individuals, especially if they have to work for them! If you work for this aggressive personality type, you probably need answers and solutions to help you get through the day. Why does your boss do what ...

05 May 2021

Part of an effective onboarding process is providing honest, actionable feedback. Without feedback, employees don’t know whether they’re doing a good job or how they could do a better job. According to a recent survey, 32 percent of employees have to wait more than three months to get feedback from their manager, although 96 percent felt that regular feedback was helpful.  Unfortunately...

04 May 2021

You used to be one of the company’s most revered managers, but now it seems that you’ve lost the admiration and respect of your team. While it’s doubtful that any of your employees are brazen enough to come out and say, “I don’t respect you,” they show it by their actions. They’re not as excited as they used to be. They don’t go the extra mile anymore – in fact; some aren’t even going th...

03 May 2021

As the COVID-19 crisis continues to force more employers to shift to remote working arrangements, it’s more important than ever for managers to monitor employee performance. While a remote workplace can certainly be quite effective, the lack of direct supervision can sometimes cause accountability to fall by the wayside. This is especially true if employees aren’t accustomed to working i...