Company Details
About company : For a global Telecom Business with operations in 17 countries across Asia and Africa.”
Employees : 48,600+
Locations : Presence in 17 countries in Asia and Africa
Project Duration : 12 Months
Challenges & Objectives
- Prepared to provide value beyond the information that the customer can easily find online
- Have a strong digital presence and be able to communicate and provide a seamless experience across multiple channels
- Create a positive customer experience which includes creating impact and positioning self as a consultant who can add value
- Shift from product-selling to solution selling and be able to provide expertise, insights, and customized solutions that help them achieve their goals
- provide data-driven insights and help them measure and optimize their performance
- Manage senior executives across different areas of buyer organization with a clear value proposition for each one of them
Solution
- Company chose Quint as their training partners to address their business issues.
- Act as a preferred partner in related matters of prospects’ business.
- Motivate and influence stakeholders to perform
- Advise the customer about products/services and their value to the end user.
- Create, nurture and strengthen relationships to become trusted advisor.
- Skilled in working with data and use analytical skills to derive insights
- Provide strategic solutions and advise how to increase profits.
- Maintain emotional stability.
- Build cooperation with and among stakeholders.
- Alter approach for each stakeholder.
- Develop solution selling skills and provide the best solution
Enablers / Impact
• Quint delivered the Solution Selling program to the company in August 2023, receiving a rating of 4.6/5.
• Quint conducted feedback analytics and a proposed 30-60 day impact analysis plan post-training to measure the success of the training.
• Quint’s expertise in working with data and deriving insights will enable the company to make more informed, data-driven decisions. This can lead to optimized strategies, improved operations, and better resource allocation.
• By advising on products/services and their value to end-users, the company can create innovative offerings that cater to specific customer needs, potentially leading to new revenue streams.
• Altering approaches for each stakeholder ensures that communication and interactions are tailored to their specific needs and preferences, resulting in more effective engagement and relationship-building.
