16 Jul 2021

By Jack J. Phillips and Patti Phillips and Rebecca Ray This article was originally published on November 12, 2020, at HR + Strategy Blog In today’s pandemic, HR faces both an opportunity and a challenge when it comes to investing in workers’ soft skills. The way to capitalize on the former and overcome the latter lies in accurately measuring their benefits for a company. COVID-19’s fa...

16 Jul 2021

Patti P. Phillips, Ph.D., and Jack J. Phillips, Ph.D. This article was originally published on December 21, 2020, on ChiefLearningOfficer.com. In today’s uncertain economic climate, the need to ensure that virtual learning provides value and improves organizational outcomes is increasingly important. Because of the COVID-19 pandemic and the need to work-from-home, most learning program...

16 Jul 2021

By Patti P. Phillips, Ph.D., Jack J. Phillips, Ph.D., and Klaas Toes, MSc This article was originally published in Strategic HR Review on January 29, 2021. Abstract: Executives want to know if major learning programs are working. The executive’s perspective focuses on whether these programs impact the organization and do they deliver a positive return on investment (ROI). An executive...

16 Jul 2021

Patti P. Phillips, Ph.D., and Jack J. Phillips, Ph.D. This article was originally published  March 8, 2021, on ChiefLearningOfficer.com. It's hard to pick up a publisher's catalog, a newspaper, or even a magazine without seeing a new book on leadership. With literally hundreds of new books each year, it's one of the most written about subjects in the world. According to a recent survey...

16 Jul 2021

Patti P. Phillips, Ph.D., and Jack J. Phillips, Ph.D. This article was originally published March 22, 2021, on Talent Management, ChiefLearningOfficer.com. One of the most elusive issues for today's evaluation team is how do you align soft skills programs to business measures. Can something as soft as empathy, communications, critical thinking, or inclusiveness be connected to the busi...

16 Jul 2021

Patti P. Phillips, Ph.D., and Jack J. Phillips, Ph.D. This article was originally published April 9, 2021, on ChiefLearningOfficer.com. With much of learning and development converted to a virtual format these days, a critical question is being raised. Is virtual learning working? This question is being asked by executives in organizations, and when they ask it, they are not concerned...

16 Jul 2021

By now, you may have heard about that audiotape featuring a Comcast employee and a long-suffering customer who wanted nothing more than to have his service canceled sans fuss. Unfortunately, the very aggressive and very talkative sales representative refused to comply until the customer would tell him why he “wouldn’t want the fastest internet in the country.” Apparently, this employee ...

16 Jul 2021

The great poet John Donne famously wrote that “No man is an island.” Donne’s observation was a comment on humanity's inherent interdependence, and it’s hard to argue with his worldview. People need other people. That’s a fact. And this fact is very apparent in the workplace, where absolutely nothing can be accomplished without team effort. Yet, employers often don’t think to develop pro...

16 Jul 2021

The Omnia Assessment measures our most comfortable behaviors in 4 areas: Assertiveness, Sociability, Pace and Need for Structure. When I say most comfortable, I mean those behaviors that require the least amount of stretch, the least amount of, well, discomfort. We all like to move smoothly on our rails so to speak. That certainly doesn’t mean we can’t jump tracks or challenge ourselves ...
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